Policies
At Rubra Vintage, we are dedicated to offering authentic vintage jewelry with honesty, integrity, and exceptional customer service. Every piece is carefully curated to ensure it meets our standards of quality, beauty, and craftsmanship.
Authenticity
We stand behind the authenticity of every item we offer. Each piece is thoroughly examined and described as accurately as possible. Our photographs and descriptions are intended to provide a clear representation of every item’s condition and unique characteristics.
Vintage Condition
All of our jewelry is authentic vintage and pre-owned. As with all vintage treasures, every piece should be expected to show some degree of age-related wear, which reflects its history and journey through time. Minor signs of wear, light surface marks, natural aging of metal or stones, and other characteristics are considered normal and are part of the charm and authenticity of vintage jewelry.
Any noticeable wear, repairs, missing stones, or other significant imperfections beyond normal vintage condition will always be clearly disclosed in the product description and photographs. We encourage you to review all images carefully and contact us if you have any questions before purchasing.
Returns
Because each piece is one of a kind, all sales are generally considered final. However, if an item arrives significantly different from its description or photographs, please contact us within 14 days of delivery, and we will work with you to reach a fair resolution.
Shipping
Every order is carefully packaged to protect your jewelry during transit. Orders are shipped with tracking whenever available, and you will receive shipping confirmation once your order has been dispatched.
Customer Care
We believe that purchasing vintage jewelry should be a memorable experience. If you have any questions before or after your purchase, our team is always happy to assist you with professionalism and care.
Thank you for choosing Rubra Vintage. We are honored to help you discover timeless treasures that can be cherished for generations